Shipping policy
We ship with Canadapost.
Shipping costs will apply, and will be added at checkout. Shipping cost is determined by the total size and weight of your order.
Orders are processed on a first in first out basis; most orders will be shipped in 1 to 2 business days.
Estimated Delivery Times:
Orders are processed on a first in first out basis; most orders will be shipped in 1 to 2 business days.
Estimated Delivery Times:
Canada Post Tracked Expedited Parcel (delivery time of 1 to 7 business days).
Canada Post Non-Trackable Letter Mailer for single discs (delivery time is typically 4-10 days, but may take up to 4 weeks). Please note that putter size discs are too thick for lettermail packages (2cm maximum) and are not eligible for single disc lettermail mailing.
Non-Tracked Lettermail option:
If you choose to use Canada Post's Single Disc Non-Trackable Letter Mail option, you do so at your own risk. You will receive an email confirmation upon payment and you will receive a second email confirmation when your order is packed. This second email will include a note "mailed". Please note that we have no control over what happens to these Letter Mailers once we give them to Canada Post.
Refunds will not be provided for undelivered/missing/lost/stolen/damaged/etc items shipped via lettermail.
Canada Post has advised that, during normal times, these Letter Mailers are delivered to a locked mailbox or to a home. If no one is available to receive a Letter Mailer at a residence, Canada Post may leave a “missed delivery slip” and deliver the Letter Mailer to the closest post office for your pick up. From our experience, most of these Letter Mailers will be delivered (sometimes quickly and sometimes after a long delay) but there will always be a few that will disappear.
If a Lettermail order goes missing, Canada Post cannot track it and we have no recourse. Canada Post’s website states the following at https://www.canadapost-postescanada.ca/cpc/en/support/kb/receiving/mail-delivery/how-to-resolve-undelivered-mail